How to Submit a Ticket to BluRoot Support

Introduction

BluRoot Support requires a standard email format when receiving ticket escalations. Please use the following template format when submitting tickets for BluRoot Support.

You can copy and paste the following into your templates to make it easier to submit an escalation to Zoho Support, make sure the highlighted fields are filled in.

BluRoot Ticket Standard Template

Hi BluRoot Support,

Customer Zoho Email Address: (email address used to log into the CRM)

Zoho Product Name: (e.g CRM, People, Campaigns, Sign, Bookings, etc)

Description of the issue/question: (Problem Description)

Troubleshooting steps performed: (If any)

Able to reproduce the problem? (Yes or No) (Elaborate)

Screenshots/screen cast, if relevant: (Insert screenshots or screen recordings describing the problem)

Next Steps

After we receive the above information, we will be able to investigate the error you are experiencing and provide you with an update after we've received looked into it.