How to Submit an Escalation to Zoho Support

How to Submit an Escalation to Zoho Support

Introduction

Zoho Support requires a standard email format when receiving ticket escalations. Please use the following template format when submitting tickets for Zoho Support Escalation.
You can copy and paste the following into your templates to make it easier to submit an escalation to Zoho Support, make sure the highlighted fields are filled in.

Zoho Escalation Standard Template

Hi Zoho Support,

Customer Zoho Email Address: (email address used to log into the CRM)

Type of Support Request: (Technical Support, Payment Renewals, Trial Extension, Store Related, Upgrades, Invoice changes, Commission Payment, Product Management Related, Sales Related)

Zoho Product Name: (e.g CRM, People, Campaigns, Sign, Bookings, etc)

Description of the issue/question: (Problem Description)

Troubleshooting steps performed: (If any)

Able to reproduce the problem? (Yes or No) (Elaborate)

Screenshots/screen cast, if relevant: (Insert screenshots or screen recordings describing the problem)

Next Steps

After we receive the above information, we will be able to escalate the error you are experiencing to Zoho and provide you with an update after we've received a response from the Zoho Support team.